Refund policy

Your satisfaction is our priority.

Right of Withdrawal
You have the right to return your product within 14 days of receiving it, without needing to provide a reason, as required by EU consumer law.

Return Conditions
The product must be unused, in its original packaging, and in resalable condition.

How to Request a Return
Email us at [support email] within 14 days of delivery, including your order number. We'll provide return shipping instructions.

Refunds
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Defective Products
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the issue — we'll replace the item or issue a refund without requiring a return.

Return Shipping Costs
Return shipping costs are the customer's responsibility, except in cases of a defective product or shipping error on our part.